Terms & Conditions

These terms and conditions apply to all purchases made through the website of Ava & Lily Toronto, located at Dauwbraam 5, and reachable via info@avalilytoronto.com.

1. Applicability

By placing an order on our website, you agree to these terms and conditions.

2. Product Information

We make every effort to describe our products accurately and provide up-to-date information. However, typographical errors or inaccuracies may occur.

3. Orders and Payment

Orders are processed after full payment has been received. Available payment methods may vary by country. Customers are responsible for checking which payment methods are available in their location.

4. Processing and Delivery

• Processing time: 1–3 business days

• Shipping time: 3–7 business days (depending on location)

• Orders are shipped directly from our supplier, which may be located outside the country of destination.

5. Returns and Cancellations

Please refer to our separate Return Policy for detailed conditions regarding returns and cancellations.

6. Liability

We are not responsible for loss or damage during shipping if tracking indicates that the package has been delivered. Customers are responsible for carefully checking the delivery address provided.

7. Intellectual Property

All content on this website, including texts, images, and logos, is the property of Ava & Lily Toronto and may not be used without prior written permission.

8. Complaints Procedure

Complaints can be submitted in writing via info@avalilytoronto.com. We aim to respond within 5 business days.

9. Governing Law

These terms and conditions are governed by Dutch law.