Return Policy
At Ava & Lily Toronto, we do everything we can to keep our customers satisfied. However, it may occur that you wish to return a product. This document clearly explains our return policy.
Conditions for Returns
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You may only register a return after you have physically received the item.
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All return shipping costs are fully the responsibility of the customer, including international shipping costs.
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Items must be unused, unwashed, undamaged, and in their original condition, with all labels and tags still attached.
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Trying on an item is allowed; wearing it is not permitted.
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Returning products that were intentionally ordered in multiple sizes with the intent to partially return is not permitted.
Return Process
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Register your return by emailing info@avalilytoronto.com within 14 days of receiving the item.
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You will receive the return address of our supplier after your return request has been approved.
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The item must be returned entirely at your own expense, including any customs duties or shipping costs.
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We strongly recommend using a shipping method with track & trace.
Refunds
Once the item has been received at the return address and the condition of the product has been approved, the purchase amount will be refunded within 14 days via the original payment method.
Liability
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We are not responsible for lost packages if tracking shows that the item has been delivered to the address provided by the customer.
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If an incorrect address was provided, this is the customer’s responsibility.
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Address errors must be reported within 24 hours after placing the order.
Contact Information
For questions regarding returns, please contact us at:
Business name: Ava & Lily Toronto
Address: Dauwbraam 5, 3297 WL, Puttershoek
Email: info@avalilytoronto.com