Shipping & Delivery

We aim to deliver your order as quickly and accurately as possible. Below you will find all information regarding our shipping and delivery policy.

Processing Time

Orders are processed within 1 to 3 business days. Once your order has been shipped, you will receive an email with the tracking details.

Delivery Time

The average delivery time is 3 to 7 business days, depending on your location. Please note that delivery may take longer during busy periods or due to customs procedures.

Shipping Method and Origin

All orders are shipped directly from our supplier in China. As a result, customs duties or import taxes may apply depending on the destination country.

Shipping Costs

Shipping costs are displayed during checkout and may vary depending on the weight of the package, destination, and selected shipping method.

Shipping Responsibility

• If tracking information indicates that the package has been delivered, responsibility lies with the customer.

• Please carefully check your delivery address. Any address errors must be reported within 24 hours after placing the order.

Contact Information

For questions regarding shipping or delivery, please contact us at:

Business name: Ava & Lily Toronto
Address: Dauwbraam 5, 3297 WL, Puttershoek
Email: info@avalilytoronto.com